Luna Peregrino

App Support

Eleita Support

A local-first media curation app that automatically presents one finished recommendation first, with optional browsing and ranking when you want more control.

Contact Support

Send a concise note with the details below. Do not send passwords, private keys, Apple ID credentials, financial details, or other sensitive information.

Email support

Support Email

luna.cperegrino@gmail.com

Before Contacting Support

  • Device model, operating-system version, and whether you are using iPhone, iPad, Mac, or Android.
  • Eleita version and build number, plus whether it is a development or release-candidate build.
  • Whether Apple PhotoKit or Android media access is denied, selected or limited, or full, and whether the operating-system recovery control is visible.
  • Whether the issue happened during the automatic finished recommendation, optional browsing and ranking, media or caption adjustment, foreground sharing, Save Picks Album, or a purchase or restore.
  • For billing issues, say whether StoreKit or Google Play Billing was shown and include the exact store message. Do not send receipts, payment details, or account credentials.
  • The exact app error or a screenshot with private media, filenames, captions, local asset references, and store-account details redacted.
  • Do not send private images or videos through ordinary support email.

Release & Source Notes

  • Eleita is not yet publicly downloadable. Signing, store records, uploads, final device QA, and live products remain release gates for the App Store and Google Play.
  • The iPhone interface is the primary UX. The universal purchase and App Store record cover iPhone, iPad, and Mac; iOS/iPadOS and macOS use separate platform builds. Android is a separate unreleased lane.
  • A beta cohort is optional release evidence, not a mandatory customer step or a prerequisite stated by these public pages.
  • PhotoKit and Android media-permission changes are controlled by the operating system. After changing access, return to Eleita and refresh the library; restarting the app may be needed if the system has not refreshed permission state.
  • On Apple platforms, Save Picks Album is the only Photos write path and occurs only after an explicit foreground action. Eleita does not write to the Android media library.
  • Eleita Pro uses StoreKit on Apple platforms and Google Play Billing on Android. Restore while signed into the same store account used for purchase; never email card details, passwords, receipts, or account credentials.
  • The platform share surface receives media and caption only after an explicit foreground action. Eleita does not autonomously post to social accounts.