Luna Peregrino

App Support

Filing Studio Support

A local-first macOS file studio with semantic and time-aware taxonomy, an expandable Finder tree, Smart Review, cleanup, and search.

Contact Support

Send a concise note with the details below. Do not send passwords, private keys, Apple ID credentials, financial details, or other sensitive information.

Email support

Support Email

luna.cperegrino@gmail.com

Before Contacting Support

  • Mac model and macOS version.
  • Filing Studio version and build number.
  • Whether you are using an App Store candidate, release-packet build, or local development build.
  • Whether the issue happened during scan, Smart Review, Folder Lens, Clean Up, or Find.
  • Whether the folder was local, external drive, Dropbox, Google Drive, or OneDrive.
  • The exact confirmation text or error message shown, if any.
  • Whether the operation was only previewed or actually approved.
  • A screenshot with private filenames blurred if needed.

Release & Source Notes

  • Public App Store metadata support URL: https://lunaperegrino.studio/apps/filing-studio/support.
  • The native release product and test suite are validated. Multilayer semantic and time-aware taxonomy, an expandable hierarchical Finder tree, current-versus-suggested guidance, risk filters, native file icons, and keyboard shortcuts are part of the current source.
  • The App Store record, provider OAuth production evidence, and release-owner setup still need to be completed outside this website.
  • Cloud-provider write/move/delete behavior is not part of the first release path.
  • The app cannot recover files that were changed outside Filing Studio unless you have a backup or a generated archive from the app.
  • Large folders can take time to index, especially when OCR, captions, or duplicate checks are enabled.
  • If a folder was moved, renamed, or removed, re-select it so macOS can renew file access.