App Support

Beep Support

A private on-device recorder and multilingual transcriber with beta speaker-turn estimates and user-controlled exports.

Contact Support

Send a concise note with the details below. Do not send passwords, private keys, Apple ID credentials, financial details, or other sensitive information.

Email support

Support Email

luna.cperegrino@gmail.com

Before Contacting Support

Device model and operating system version.
Beep version and build number.
Whether the issue is on iOS, macOS, or Android.
Whether it happened during recording, playback, transcription, experimental review notes, export, or purchase restore.
Approximate recording length and whether the device was offline.
The exact error message, if any.
Do not send private meeting audio unless explicitly requested through a secure support process.

Release & Source Notes

Long recordings can take longer to transcribe on older devices.
Beta speaker-turn estimates and experimental local review notes are separate from the core transcript and export path. Summary quality has not passed the human release gate.
If a speech model download fails, check storage space and network state before retrying.
Purchase restore requires the same Apple ID or Google account used for the original purchase.