Before Contacting Support
- Mac model and macOS version.
- Audio Control version and build number.
- The audio device involved, for example AirPods, HDMI, USB DAC, or built-in speakers.
- The app that was playing audio.
- Whether the issue happened on connect, disconnect, sleep/wake, route change, media keys, or first launch.
- Current macOS permission status for Screen & System Audio Recording, Microphone, and Accessibility.
- A screenshot or short description of the visible route/volume state.